ISO27001 Clause 10.2 Certification Guide | Nonconformity and Corrective Action

What is ISO 27001 Nonconformity and Corrective Action?

The ISO 27001 standard requires an organisation to manage when things go wrong.

ISO 27001 Nonconformity and Corrective Action is about effectively managing when things go wrong, correcting it and taking steps to make sure it does not happen again.

The ISO 27001 standard for ISO 27001 certification wants you to be in control of your management system and continually improve it. It is one of the ISO 27001 controls.

ISO27001 Clause 10.2 Nonconformity and Corrective Action

Now in the 2022 update the clause has shifted from being ISO27001 Clause 10.1 to ISO 27001 Clause 10.2

They have removed the word ‘and‘ from 10.2 a part 1.

They have changed the words ‘the organisation shall retain documented information as evidence of’ to ‘Documented Information shall be available as evidence of’.

I mean it does feel at times that people make changes just to justify their existence.

Someone really hates the word ‘and‘ as they also removed it from 10.2 f

That is it.

It is the same. With a different number.

ISO27001 Clause 10.1 Nonconformity and Corrective Action Defined

The ISO 27001 standard defined clause 10.2 as follows:

When a nonconformity occurs, the organisation shall:
React to the nonconformity, and as applicable:
– take action to control and correct it; and
– deal with the consequences;

Evaluate the need for action to eliminate the causes of nonconformity, in order that it does not recur or occur elsewhere, by:
– reviewing the nonconformity;
– determining the causes of the nonconformity; and
– determining if similar nonconformities exist, or could potentially occur;
Implement any action needed;

Review the effectiveness of any corrective action taken; and

Make changes to the information security management system, if necessary. Corrective actions shall be appropriate to the effects of the nonconformities encountered. The organisation shall retain documented information as evidence of:
– the nature of the nonconformities and any subsequent actions taken, and
– the results of any corrective action.

ISO 27002 Clause 10.2 Nonconformity and Corrective Action

How to comply with ISO 27001 Nonconformity and Corrective Action

Implement policy

Put in place an incident management and corrective action policy as well as a continual improvement policy. The policies say how you deal with non conformity.

Implement an incident and corrective action log

Implement and use an incident and corrective action log that includes the required fields and allows you to manage incidents and corrective actions. This is the main tool for the management of nonconformity.

Implement an incident management process

The incident management process sets out how we deal with incidents. Incidents are one of the major sources of identifying nonconformities.

Implement a continual improvement process

The continual process sets out how you make fundamental changes to prevent nonconformities from re occurring.

Report non conformity and corrective action to the Management Review Team

The Management Review Team provides the management oversight and decision making body. Be sure to report to the meeting and minute the meeting minutes.

ISO 27001 Nonconformity and Corrective Action Implementation Guide

Non conformity and corrective action falls under incident management. It can be implemented as a level 2 incident management process or a sub process. The trick is to identify that what has happened has or could impact information security and then to invoke your processes for managing the non conformity.

Our first step is to handle the incident and to manage the consequences of that incident. We document everything as we go and best practice would be to use and incident management system or a help desk system. Many of these come with capability out of the box and at worst they require some minor tweaks.

This ensures we have a record of the incident and what happened.

Once this step has completed we then do an assessment of what happened. We are looking to see if this was a one off or if there is potential that the incident could happen either again or elsewhere.

We take appropriate actions to ensure that this does not and cannot occur again. This may include risk management and accepting that it may occur, if the cost of action is too high. That would require us to follow the risk management process and seek to get approval and sign off of the management review team.

We find the use of an incident and corrective action log is ideal for managing this process. The benefits of having an effective log that meets the requirements of the ISO 27001 standard whilst also efficiently handling the process are worth it.

How do you demonstrate compliance to ISO 27001 Nonconformity and Corrective Action ?

You demonstrate compliance to ISO 27001 Clause 10.2 Nonconformity and Corrective Action by having effective policy and process in place and having documented evidence that those processes have operated effectively. What this means is that you need policy and process for the identifiers of nonconformities, being:

• Incident management
• Audit (both internal audit and external audit)

And you need policy and process to deal with the nonconformities being

• Continual Improvement

To demonstrate evidence you will have a series of documents and records

• Incident tickets on your associated help desk systems
• Change tickets that support any changes that have been made
• The complete incident and corrective action log that is used to manage nonconformities
• Meeting minutes from the Management Review Team meetings where all of he above have been shared and minuted

ISO 27001 Nonconformity and Corrective Action Templates

ISO 27001 templates are a great way to implement your information security management system. Whilst an ISO 27001 toolkit can save you up to 30x in consulting fees and allow you to deliver up to 10x faster these individual templates help meet the specific requirements of ISO 27001 clause 10.2

ISO 27001 Nonconformity and Corrective Action FAQ

Reference

ISO/IEC 27001 Information Security Management