Hello! my name is Stuart Barker, I am the ISO27001 Ninja and in this tutorial today we are going to look at ISO27001 Clause 7.4 Communication.

We’re going to take a deep dive into what that can look like, how you can satisfy that clause for maximum success when it comes to your ISO27001 certification, give you some pointers and some top tips but as always we’re going to start with the definition.

We’re going to understand what the requirement is then I’m going to show you how you can meet that. I’m going to start with that definition.


ISO27001 Clause 7.4 Communication – the organisation shall determine the need for internal and external communications relevant to the information security management system including on

  • what to communicate,
  • when to communicate,
  • with whom to communicate and
  • how to communicate.

Now the 2022 update of the standard actually removed a couple of pieces in here.

What I’m going to show you now is how I would go about satisfying this particular Clause.

ISO27001 Communication Plan

The way that I would go about satisfying this Clause is to create my communication plan.

ISO27001 Communication Plan Example

ISO 27001 Communication Plan Example

ISO27001 Communication Plan Implementation

Within my communication plan you can see that what I am going to record is what message will we communicate, when will we communicate it, how will we communicate it, who will communicate it, who will they communicate it to, did they communicate it and what is the evidence that that communication took place.

There is a little bit above and beyond the requirement of the standard because the standard took a couple of those elements out but for me each one of those elements makes absolute sense and there is no reason to remove it and it’s just going to provide you with benefit and ease when it comes to managing this particular process.

ISO27001 Communication Plan Template

If you are going to do this yourself you can copy this table or you can download this ISO27001 communication plan template from the High Table ISO27001 Template Store. It is part of the ISO27001 Toolkit but click the image above or slow down the ISO27001 Communication Video, click the pause button, copy it, type it.

It’ll take you a long time right but that’s an option for you and then get yourself an ISO27001 communication table.

When I provide you with the template what I’m providing you with is exact examples of common communication.

ISO 27001 Communication Plan Template

ISO27001 Communication Examples

There are common communications that are going to happen as part of your project’s implementation and throughout the year, the annual cycle of your information security management system. What you need to do is you need to think about what that communication is going to look like and then you need to start to record what those communications are and get them planned in.

Let me give you some examples. Evidence and examples of communication include information security overview training, training people, training the management team especially when you’re doing an implementation in the early stages you’re going to do a lot of communication around what it is, why the organisation is going for it, what the benefits are. So make sure you keep a record of all of those, right, they’re absolutely fantastic when it comes to your audit. You’re going to give the management review team training, so there is going to be communication on what their role is, about how it operates, what they’re going to be doing. Make sure you have a record of that. You’re going to be providing training on the ISO27001 framework, whether you’re showing people one of my ISO27001 YouTube videos, whether you’re running a session, whether you have a consultant that’s doing it for you, people are going to be communicated to on the framework.

We’re going to communicate a couple of points regularly throughout the year. We’re going to communicate to people where policies are. So, we’re going to communicate to people usually via email or in stand-up meetings verbally, we’re going to say where our policies are and how people access them. We’re going to communicate to people how they raise an incident if something goes wrong. What is the process, what is the step. Email this email address, telephone this number, do this step but we’re going to communicate that to people in very simple terms. We’re going to communicate to people who is ultimately responsible in our organisation for information security. Yes, everybody is responsible, yes, everybody is accountable but if you had a problem and you wanted to raise something who is the go-to person, what is the go-to role, we’re going to communicate that. Those are pieces of information we’re going to communicate regularly throughout the year and we’re going to keep evidence of that.

What we’re also potentially going to do is we’re going to communicate how to take a UKAS audit or a an accredited audit. We’re going to communicate to people what it is that’s going to happen as part of that audit process and how they should communicate within that process.

We’re going to communicate to people then things that are technically training at this point. What we’re going to do is we are going to call out to and rely on our information security training tool so yes, we have our communication plan but also we have communication, as in training, built into our training tool and our training technology and we can show that. We can show what the plan is for when our annual information security training is going to take place, when our annual data protection training is going to take place. If we are a remote business and we’ve chosen a remote working module, when that’s going to land. If phishing is something that is prevalent and that we are subject to we may have phishing training, phishing simulation, phishing communication built into our training tool that is going to be included within there as well.

What you can see is we’re going to build up our plan throughout the year for the year ahead and as we go through the year we’re going to populate that. You will see within the communication plan we put in there our management review team meetings, we forward plan our management review team meetings. One of their purposes is communication. Yes, it is an oversight body but it is also a body that is communicated to, that communicates out and communicates up. So, what we want is the schedule of those management review meetings and when those management review meetings are in as we go throughout the year.

ISO27001 Communication Summary Conclusion

As I say, populate the register, keep the register up to date, keep your Version Control up to date, keep your evidence of those Communications. Evidence could be screenshots of meeting invites or copies of meeting invites or minutes of meetings or videos or video recordings of Teams meetings and Google Meets – whatever it is that is the evidence that you did that communication be sure that you can lay your hands on that and present that to an auditor come the audit and you are going to be absolutely golden.

So that is ISO27001 Clause 7.4 Communication. What it is and how you’re going to tackle it. My name is Stuart Barker. I am the ISO27001 Ninja. and until the next tutorial, peas out.