ISO 27001 Clause 4.2 Understanding the needs and expectations of interested parties

ISO 27001 Clause 4.2 Understanding the needs and expectations of interested parties

What is ISO 27001 Clause 4.2, how to write it and a downloadable ISO 27001 Clause 4.2 Template.

What is ISO 27001 Clause 4.2 Understanding the needs and expectations of interested parties

ISO 27001 Clause 4.2 is an ISO 27001 standard requirement. Certifying to ISO 27001 or Implementing ISO 27001 means you are going to have to satisfy this ISO 27001 clause.

What is the actual requirement of ISO 27001 Clause 4.2

The ISO 27001 clause 4.2 forms, as you would expect, part of ISO 27001 Clause 4 Context of Organisation. In clause 4.1 we looked at understanding the organisation and it’s context which broke down into identifying internal and external issues. Here we are going to look at the needs and the expectations of interested parties. Specifically we are looking at people that might have an interest in the effectiveness of the information security management and what their actual requirements are.

This is another quick win as the same interested parties come up time and time again and their requirements rarely change, irrespective of the business you are in. That is why we were able to pre populate our Context of Organisation Template leaving little if any work to do other than review it.

How to identify interested parties

Interested parties is just another way of saying stakeholders. You could do a traditional stakeholder analysis. This depends really on if you are wanting to do it right or just pass the ISO 27001 certification. You really don’t have to over think it. Just think about who might have an interest in your information security management system actually working and doing its intended job. Ask around, ask colleagues, ask management. You can download our Context of Organisation Template or or you can copy our list below.

How to identify interested parties requirements

Once you have identified them, you can try asking them. As noted these come up time and time again though and are pretty standard. If you don’t want to go to the effort of asking you can download our Context of Organisation Template or copy our list below and just verify it.

ISO 27001 interested parties example

Interested PartyRequirements Relevant to ISMS
Executive Board• Legal and Regulatory Compliance
• Avoidance of data breach
• Avoidance of fines
• Commercial advantage for tender and sales
• To protect the company reputation
Shareholders• Legal and Regulatory Compliance
• Avoidance of data breach
• Avoidance of fines
• Commercial advantage for tender and sales
• To protect the company reputation
Employees• Legal and Regulatory Compliance
• To understand, implement and follow the governance framework.
• To be trained in the information security management system
• To have appropriate and adequate protection of employee and customer data
• To be able to conduct their role without undue bureaucracy.
• To work in a safe environment
Information Commissioner’s Office and Regulators• Legal and Regulatory Compliance
Law Enforcement Agencies• Legal and Regulatory Compliance
• Timely co-operation on investigations
Customers• Legal and Regulatory Compliance
• Products and services fit for purpose.
• Avoidance of data breach
Insurers• Legal and Regulatory Compliance
• Current applicable contracts for products and services.
• Current applicable contracts covering an understanding of any information security requirements.
Local Residents• No negative or adverse impact from physical and environmental security

ISO 27001 Clause 4.2 Understanding the needs and expectations of interested parties downloadable template

The ISO 27001 Context Of Organisation template fully satisfies the requirements of ISO 27001 Clause 4.1 and is pre written with common examples to fast track your implementation. It quickly and effectively satisfies the needs of the clause.

Part of the ISO 27001 Templates Toolkit but also available to download individually.

ISO 27001 Certification

ISO 27001 Templates Toolkit: Business Edition

ISO 27001 Policy Templates: Professional Edition

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