Introduction

I am going to show you what ISO 27001 Annex A 5.10 Acceptable Use of Information and Other Associated Assets is, what’s new, give you ISO 27001 templates, an ISO 27001 toolkit, show you examples, do a walkthrough and show you how to implement it.

I am Stuart Barker the ISO 27001 Ninja and using over two decades of experience on hundreds of ISO 27001 audits and ISO 27001 certifications I show you exactly what changed in the ISO 27001:2022 update and exactly what you need to do for ISO 27001 certification.

What is ISO 27001 Annex A 5.10 Acceptable Use Of Information And Other Associated Assets?

ISO 27001 Annex A 5.10 Acceptable use of information and other associated assets is an ISO 27001 control that requires an organisation to implement rules and procedures for the acceptable use of information and other assets.

People need to be informed what is and what is not acceptable to ensure the proper use, handling and protection of organisation assets.

ISO 27001 Annex A 5.10 Purpose

Annex A 5.10 is a preventive control that ensures information and other associated assets are appropriately protected, used and handled.

ISO 27001 Annex A 5.10 Definition

The ISO 27001 standard defines ISO 27001 Annex A 5.10 as:

Rules for the acceptable use and procedures for handling information and other associated assets should be identified, documented and implemented.

ISO 27001:2022 Annex A 5.10 Acceptable use of information and other associated assets

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ISO 27001 Annex A 5.10 Implementation Guide

You are going to have to ensure that

  • Personnel, contractors and third party users are made aware of the information security requirements for protecting and handling assets and information
  • People are responsible for their use of company assets
  • There is a topic specific policy on acceptable use
  • Acceptable use procedures are documented, communicated and in place

Acceptable Use

What should an acceptable use policy cover?

The Acceptable Use Policy should cover the following topics

  • Expected behaviour for information security
  • Unacceptable behaviour for information security
  • What monitoring the orgnisation is doing

What acceptable use processes do I need?

You are going to have acceptable use processes for the full information security lifecycle based on its classifitcation identified risks. What this means is you will consider

  • Access restrictions that are based on classification
  • Having a record of authorised users of information and systems
  • Protecting information that has been copied to the same level as the original
  • Following manufacturers specifications when storing information
  • Marking storage media for the attention of the recipient
  • Processes for disposing information and other assets including deletion methods and authorisation

Acceptable Use and Cloud Services

So what about assets that do not belong to the organisation? Cloud based assets for example. Well you need to identify those as well and record them as applicable and controlled. You are going to ensure there are agreements are in place and those agreements provide the required controls.

ISO 27001 Templates

The ISO 27001 acceptable use policy template is pre written and ready to go.

ISO 27001 Acceptable Use Policy Template

How to comply

To comply with ISO 27001 Annex A 5.10 Acceptable use of information and other associated assets you are going to implement the ‘how’ to the ‘what’ the control is expecting. In short measure you are going to:

  • Implement a topic specific Acceptable Use Policy
  • Implement Acceptable Use Procedures
  • Communicate and gain acceptance of the Acceptable Use Policy

How to pass an audit

To pass an audit of ISO 27001 Annex A 5.10 Acceptable use of information and other associated assets you are going to make sure that you have followed the steps above in how to comply.

You are going to do that by first conducting an internal audit, following the How to Conduct an ISO 27001 Internal Audit Guide.

What will an audit check?

The audit is going to check a number of areas. Lets go through the main ones

1. That you have an Acceptable Use Policy

What this means is that you need to show that you have an acceptable use policy in place, that it has been approved and signed off.

2. That your Acceptable Use Policy has been communicated and accepted

You need to communicate the Acceptable Use Policy to all staff and get them to accept it. There are many ways to record acceptance of policy from getting email confirmation, an actual signature or using a training tool to distribute and seek understanding and acceptance.

3. That you have covered the entire information lifecycle

Acceptable use covers the entire information lifecycle. It is unlikely that the acceptable use policy will cover everything that is required and it would not make sense for it to do so. Rather you will have a suite of topic specific policies that are complimentary covering things such as logging and monitoring, access control.

Top 3 Mistakes People Make for ISO 27001 Annex A 5.10

The top 3 Mistakes People Make For ISO 27001 Annex A 5.9 are

1. Your haven’t got acceptance from people of the policy

As well as having the policy you need to communicate it and get people to accept it. Often people think is enough just to ‘have’ a policy. It is not.

2. You forgot the bits that were not obvious

Acceptable use is part of many of the policies that you will have as you are communicating to people what is expected of them. Having a complete set of policies that cover the entire information lifecycle is important. Considering access control, information destruction, handling, information transfer and more.

3. Your document and version control is wrong

Keeping your document version control up to date, making sure that version numbers match where used, having a review evidenced in the last 12 months, having documents that have no comments in are all good practices.

Why is ISO 27001 Annex A 5.10 important?

People cannot be expected to act in a certain way unless we tell them what is expected of them. We want to protect our organisation and our organisation assets and we want to let people know how they can use them. Even if they are what we might think are common sense. So we work out what is acceptable to us and we communicate it. It is part of information security training and awareness and it makes for a safer work environment. It is one of the first lines of information security defence.

ISO 27001 Annex A 5.10 FAQ

Is ISO 27001 Annex A 5.10 Acceptable use of information and other associated assets a new ISO 27001 control?

No. It is a combination of controls ISO 27001:2013 Clause 8.1.3 Acceptable Use of Assets and ISO 27001:2013 Clause 8.2.3 handling of assets.

What clause of ISO 27001 covers acceptable use?

ISO 27001 annex A 5.10 covers acceptable use of information and other associated assets.

What clause of ISO 27002 covers acceptable use?

ISO 27002 clause 5.10 covers acceptable use of information and other associated assets.

What is the difference between ISO 27001 annex A 5.10 and ISO 27002 clause 5.10?

Nothing, they are the same thing. ISO 27002 is a standard in its own right and is included as an Annex to the ISO 27001 standard. As such it is often referred to as Annex A but it is a different name for the same thing.

Is there an online ISO 27001?

Yes, there is an online ISO 27001 at ISO 27001 Online.

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Controls and Attribute Values

Control typeInformation
security properties
Cybersecurity
concepts
Operational
capabilities
Security domains
PreventiveConfidentialityProtectAsset managementProtection
Integrity
Availability