Refund and Returns Policy

Digital Product Return Policy

Thank you for your purchase of from High Table Global Ltd. We strive to provide high-quality digital products and a positive customer experience. Because digital products are often consumed or utilised immediately upon purchase, our return policy is designed to be fair while also protecting our intellectual property.

Eligibility for Refunds

While most digital product sales are final, we understand that sometimes issues may arise. Refunds may be considered under the following specific circumstances:

  • Technical Issues: If you experience significant technical difficulties that prevent you from accessing or using the product as intended, and our support team is unable to resolve the issue within [Number] days of your initial report, you may be eligible for a refund. This may require you to provide specific details about the issue, including screenshots or error messages.  
  • Product Misrepresentation: If the product significantly differs from the description provided on our website at the time of purchase, you may be eligible for a refund.
  • Accidental Purchase: If you accidentally purchased the product twice, please contact us immediately. A refund for the duplicate purchase will be considered.

Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of Mind: Simply changing your mind after purchase is not grounds for a refund, as digital products are typically consumed quickly.
  • Lack of Technical Skills: If you lack the necessary technical skills to use the product, a refund will not be issued. We encourage you to carefully review the product description and system requirements before purchasing. We may, however, be able to offer additional support and resources.
  • Usage After Refund Request: If you continue to use the product after requesting a refund, the request will be denied.
  • Purchase of a Discounted or Sale Item: Refunds are typically not offered for discounted or sale items, unless there is a significant technical issue or misrepresentation.
  • Failure to Contact Support: You must contact our support team within 7 days of the issue arising to be considered for a refund.

Refund Process

To request a refund, please contact us at hello@hightable.io with the following information:

  • Your order number
  • Date of purchase
  • Reason for the refund request
  • Supporting evidence (e.g., screenshots of error messages)

We will review your request within 7 business days and notify you of the outcome. If a refund is approved, it will be processed to the original payment method within 7 business days.

Important Notes:

All refund decisions are at the sole discretion of High Table Global Ltd.
This return policy is subject to change without notice. Please refer to the latest version on our website.
By purchasing our digital product, you acknowledge and agree to this return policy.

Contact Us:

If you have any questions or concerns regarding our return policy, please contact us at hello@hightable.io.